The policy also tells our customers how and when we will gather their personal information as well as how we intend to use it. Furthermore, the policy gives our customers an avenue of redress if our company or any of its employees do so.
1. WHAT IS OUR POLICY ON CUSTOMER INFORMATION?
From time to time, The Figure Academy will collect certain personal information about our customers and visitors from the website. Such information will include both identifiable personal data, as well as non-identifiable personal information.
The Figure Academy respects the privacy of our customers and the privacy of those accessing our network and websites hosted by us. We undertake to protect the confidentiality of our customers and users including all personal information supplied in the course of contracting with us for services. We undertake not to sell your personal information to third parties for commercial or marketing purposes.
3. COLLECTION OF PERSONAL DATA
The Figure Academy collects personal data about our customers when they purchase a course, apply for a free checklist or to contact our helpdesk.
4. USE OF PERSONAL DATA
The Figure Academy may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, The Figure Academy will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer service to ensure that you do not receive such promotional information, at firstname.lastname@example.org. Any information The Figure Academy collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within The Figure Academy or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
5. PUBLIC SPACE (BULLETIN BOARDS AND CHAT ROOMS)
Any information that customers disclose in a public space, including on any bulletin board or chat room, is available to anyone else who visits that space. The Figure Academy cannot safeguard any information you disclose there.
6. THIRD PARTY SITES
7. TYPES OF INFORMATION
There are two main types of personal information – Identifiable personal data, and non-identifiable personal data. Identifiable data generally includes a customer’s name, address, telephone numbers, gender, IP address, billing information (such as a credit card number) etc. Non-identifiable data generally includes: a postal code; the date and time sites are accessed (if you gather this); pages visited; (usually done to monitor demand and improve usefulness of the site); the type of browser being used; the operating system and the type of personal computer being used to access the services. While this expansive interpretation of personal information might be seen as overly cautious, we advise you to identify or define all these requirements as personal information.
The Figure Academy uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.